Welcome to our Future Retail Hub
A one-stop-shop dedicated to bringing you insight about the future of the retail industry.
Surviving the post-summer dip
Not only has Christmas come and gone, but another New Zealand summer will be winding down before we know it. Retailers know that the Christmas period-coupled with high tourist season and good weather-is the time of year where peak sales targets for the year are achieved.
Another big Christmas
While the hospitality sector does see growth during this time, it doesn't mean Kiwis are only spending money eating and drinking out. In fact, it is actually the food, grocery stores and liquor stores who are benefiting from Kiwis loosening their purse strings at Christmas time.
The future of customer service.
The future of customer service in retail depends heavily on investment. Money talks, and in the case of customer service, money in the customer experience is what helps convert a sale. Retailers who invest in improving and developing the customer experience are forward thinkers...
Technology and retail
For those in the tech industry, retail is full of opportunity for new innovation as well as improvements of current technologies that make shopping convenient and enjoyable for consumers. For retailers, these new technologies are opportunities to elevate their business to the next level.