Wellington 2008 Winners
congratulations to the 2008 wellington category winners
Fashion, Footwear & Accessories
Duncan & Prudence, Riddiford St, Newtown
“When we first opened we also lived above the store, we treated each customer walking in as if they were entering our home. Because we own the building, we’ve kept this policy and advise our staff to welcome customers as they would guests.” Prudence Stone.
The Fashion, Footwear & Accessories category was sponsored by NZRetail Magizine.
Food & Beverage
Upper Hutt Cosmopolitian Club, Logan St, Upper Hutt
“We have passion, enthusiasm and 110% commitment to excelling in customer service. We cater for over 6500 members and their families with diverse activities for both young and old.” Dean Candy.
The Food & Beverage category was sponsored by New Zealand Food Safety Authority.
Giftware & Homeware
Pohutukawa Dreaming, Upland Rd, Kelburn
“We aim to provide a total customer experience by delighting the senses. From TASTE – we invite customers to experience the unique tastes of Schoc Chocolate; through SMELL – the enjoyment of a multitude of fragrances, from Living Light candles to distinctive New Zealand soaps; to SIGHT – delighting in the visual please afforded by the works of talented New Zealand artists.” Margaret Royfee.
The Gift & Homeware category was sponsored by CB Richard Ellis (CBRE).
Health & Beauty
Clive's Unichem Pharmacy, Queen St, Wainuiomata
“All staff have signed into our vision of providing a world class service to give customers a unique pharmacy experience. Our purpose is to make a positive difference in people’s lives. This motivates everyone to do the best they can for every customer.” Clive Cannons.
The Health & Beauty category was sponsored by Telecom.
Large format
Mitre 10 Mega - Petone, Bouverie St, Petone
“Staff focus on customer service by employing the GREAT selling technique. This anagram stands for: GREET customers; RESPOND to their needs; EXPLAIN; ASK for sale and add-on’s; THANKS.” Paul Hammond.
The Large Format category was sponsored by Visa.
Lifestyle & Fitness
PianoShop, Cedric Pl, Plimmerton
“As Pianos are not your typical everyday purchase it’s important for our clients to come away with an understanding about what sets one Piano apart from another. We aim to provide clients with the information to facilitate a positive buying decision.” Cameron Crawford.
The Life Style & Fitness category was sponsored by Advantage Business.
Specialty Stores
Totally Frocked Costume Hire, Pharazyn St, Lower Hutt
“We can put together an unique costume for a customer from our extensive range. We like to brainstorm either with or for the customer for ideas outside the square for any theme.” Jan Tait & Jenny Bain.
The Specialty Stores category was sponsored by Gilrose Finance.
Start Up Business Award
Cafe Italiano, Cuba St, Wellington
“We believe it is our love of Italy, its food, culture and language that makes a point of difference to our café. From the moment you step into Caffe Italiano, we strive to share the concept of ‘living to eat rather than eating to live’, in fact, our motto of ama molto, vivi bene, ridi spesso is inherent in the café’s concept. (love lots, live well, laugh often).” Massimo Giurioli.
The Start Up Business category was sponsored by Paymark EFT POS.
Supermarkets
Railway Metro New World, Bunny St, Wellington
“We have strong values behind everything we do – these include a customer service orientation, a hard work ethic of giving more than 100%, a positive attitude and great sense of having fun at work.” Karl Marryatt.
The Supermarket category was sponsored by Coca Cola Amatil.
Outstanding Customer Service
Preston's Master Butchers - Harbourside, Parumoana St, Porirua
“In today’s frantic world, people have less and less time to shop but more and more variety to choose from. Our customers have to make a conscious effort to shop with us, so each and every customer is extra special. Every customer is special as is every customer’s meal. We Endeavour to make each shopping experience exceed all expectations by giving the customer the right friendly support and of course a smile.” Scott Preston.
The Outstanding Customer Service category was sponsored by Provenco Cadmus.
Innovation Excellence in Retail
The Baby's Room, Old Bank Arcade, Wellington
“The Baby’s Room provides a quality buying experience for customers we know this because they tell us. From how we communicate to them through to them departing the store delighted.” Victoria Bartram.
The Innovation Excellence in Retail category was sponsored by Westpac.
Retail Modern Apprentice of the Year
Leigh Fraser, Paper Plus, Levin
“The Retail Modern Apprenticeship has taught me about customers and their buying motives, their needs and behaviours. I am able to take onboard and use this information to help provide outstanding customer service.” Leigh Fraser.
The Retail Modern Apprentice of the Year category was sponsored by Retail Institute.
and the Overall winner is...Click here
promoting excellence in retailing
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