Essentially Sales
Today's customers are better educated, more affluent, well travelled and as a result, more demanding of you, your product and the service they expect . Thanks to the proximity of shopping centers and the ease internet purchases, competition is more fierce than ever, forcing stores to be on their game with customer service.
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How do you rate your sales success?
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I am achieving sales targets
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I am happy with the way my staff sell
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My staff always up-sell /cross-sell products
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My staff handle customers objections confidently and overcome them with ease
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My staff are sales motivated and achieve goals set
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Customers leave my store feeling valued and appreciated, they come back to spend more
If you have answered, "No", to any of the above, book these dates for August.
Who should attend
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Any staff member on the front line of customer contact interested in enhancing their standard of customer service.
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Store Managers or Team Leaders responsible for a front line team who wish to initiate and maintain a culture of excellence in service.
Workshop overview
This highly interactive workshop serves as both a refresher for existing sales staff and as an invaluable tool for those who are new to selling, providing all the skills necessary to be successful in their role as a salesperson in today's ever changing market.
Workbooks are provided for on-going reference, however, participant involvement is encouraged with re-enforcement activities and assessments conducted during or at the end of each module.
Sales Training presented by our highest rating presenter - Leigh Mace
 Throughout her career, Leigh has had many roles that have helped her develop a clear strategy to encompass every aspect of selling, human resources, and training. As an International Training Consultant, Leigh has quickly developed a reputation for being a professional with a strong commitment to standards of excellence, returning regularly to the USA for internal assessment and achieving higher qualifications in adult learning. Highly competent in core training skills, including presentation, course development, needs analysis, public course administration and delivery, Leigh is in demand as a motivational speaker- regularly presenting workshops to groups of 10 to 9,000+.
With sales and customer service modules regularly published in New Zealand, Leigh has been promoted in local newspapers, magazines, books, radio and video.
Objectives
After completing this program your staff will be able to identify and describe:
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The six step sales process
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Strategies for establishing customer interaction
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Effective sales questioning techniques
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Methods for identifying customer needs and expectations
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The difference between features and benefits
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Methods for overcoming buyer objections
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Closing strategies
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Proven business building strategies
Your success is in understanding your customer and offering a proposition that connects with their needs - the ultimate customer experience.
Dates and Destinations
Week one
Tuesday 5 August Tauranga -Hotel on Devonport
Wednesday 6 August Hamilton -Novotel Tainui Hamilton
Thursday 7 August Auckland -Waipuna Hotel and Conference center
Friday 8 August North Shore -Fernz Lodge and Conference Center
Week two
Tuesday 12 August Napier -East Pier
Wednesday 13 August Palmerston North -Kingsgate Hotel
Thursday 14 August New Plymouth -The Devon Hotel and Conference center
Week three
Tuesday 19 August Invercargill -Ascot Hotel
Wednesday 20 August Dunedin -Southern Cross Hotel
Thursday 21 August Christchurch -Holiday Inn City Center
Week four
Tuesday 26 August Blenheim -Scenic Circle Blenheim Country Hotel
Wednesday 27 August Nelson -Rutherford Hotel
Thursday 28 August Wellington -James Cook Hotel
Times
8.30am registration
9am Workshop begins
10.30am Morning tea
11am Workshop resumes
1pm Workshop finish
1-1.30pm Q&A
Cost
Members: $160 plus GST
Non Members: $200 plus GST
Early Bird Special: $140 plus GST
The early bird rate applies to members only. To get this rate you must register by Monday 21 July 2008 5pm. Full charge applies after this date.
If you would like further information regarding Training and Events with the Retailers Association please contact the team on 0800 472 472 or email on training@retail.org.nz
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