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You need to measure your front of shop presentation, service standards and selling skills. You need to be able to identify who is doing well and who needs additional training.
Fieldforce can provide you with a personalised, overt or covert audit on all your delivery standards, nationwide, on a one off or regular basis.
We also offer instore sampling and product demonstrations as well as merchandising services. Call us and see how we can help.
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| Company: |
CBS Mystery Shopping |
| Address: |
P.O. Box 65440, Mairangi Bay, Auckland 1331 |
| Phone: |
09 4783660, Mob 021-1423235 |
| Email: |
murray@c-b-s.co.nz |
| Website: |
www.c-b-s.co.nz |
CBS is the largest mystery shopping company in Australasia, with 75,000 registered shoppers and world leading systems. CBS offers extensive feedback on every KPI observation, for as little as $55 pm. All reports are quality scanned, user friendly, with multi-level online access. Our Services include:
- Real-Time Dashboard Reporting allowing live reporting
- Instant Voice Reports plus transcripts within 20 mins
- Telephone & Face to Face Surveys
- Competitor Benchmarking
- Action Plans
- Measuring Training Effectiveness
- Introductory FREE TRIAL OFFER
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Customer Care has a nationwide network of experienced mystery shoppers. Our clients range from boutique operations with 1-5 outlets to nationwide chains with over 60 stores.
We have a proven ability to provide New Zealand retailers with valuable insights into:
- Customer perceptions of sales performance and service levels
- Effectiveness of sales training programmes
- Effectiveness of telephone training
- Competitor performance
Our services are tailored to the particular requirements of each client. Call us to discuss how Customer Care can help you assess and improve your customer service. |
In the world of business today you get one chance to impress your customers. If you don’t they’ll go – and they do have lots of choices. Hoed Mystery Shopping will evaluate the way you do things and tell you through the eyes of your customers.
Our services include:
- Face to face surveys
- Telephone surveys
- Competitor Benchmarking surveys
- Comparative Pricing surveys
- Compliance Audit surveys
Free test survey, no obligation quotes, no contracts. |
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A research and consulting agency helping retailers increase sales and encourage repeat business through understanding their customers better.
- Customer behaviour research at point of sale using in-store video recording, customer interviews, observation.
- Comprehensive mystery shopper programme supplying feedback on customer service, in-store environment, operational procedures.
- Consultancy service providing advice and guidance for specific retail challenges.
Our point of difference: We help you to succeed by putting the information generated into context so that it can be easily understood and utilised. |
COME TO US FIRST !
FREE, INDEPENDENT ADVICE ON MYSTERY SHOPPING.
There are more than 150 Research Companies in NZ and more Mystery Shopping companies than advertised here.
We meet with these companies to understand their strengths and get feedback from their clients.
After finding out about your business and what you are hoping to achieve, we can direct you to the most appropriate company or companies. |
