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Here to Help

Our Business Advisors are experienced professionals with a wealth of practical knowledge and skills. We can assist you with:

  • Advice on employment and consumer issues, including holidays and leave, performance management, discipline, staff and customer theft.
  • Assistance in preparing employment agreements,employee letters, layby contracts, credit and sales agreements and other business documentation.
  • Help with resolving employment and consumer disputes.
  • A range of guides and resources covering employment issues, business change and consumer issues.

One of our team is available 9am to 5pm Monday to Friday (NZ time). From Australia call 1800-128 086.

Freephone: 0800 472 472
Email: Please have your membership number ready.


We have heard that many of our members have been impacted by recent earthquakes, which have been felt all over the country. Our hearts go out to you all, especially those in the worst-affected areas. We still haven't got a detailed overview of the damage as a result of the recent quakes, but it is clear they have been severe, and have left some parts of the country cut-off by road, rail and sea. We hope you and your families and friends are safe and coping as best you can.

Should you need it, we have prepared some short advice dealing with employment and insurance issues. You can read it here. We are happy to provide further information - our office is now open and you can reach is via email or phone: 0800 472 472.

Member Feedback

"[It's the] confidence of knowing that someone with greater wisdom than myself is available at the end of the phone. Also realising that Retail NZ is working solely for us, the employer, and thus can give firm and sensible advice."

"Great for the little person in business to have help at your hands when really needed. The wisdom there is really great and I find [it] very helpful."

"Great service: a real saving in legal costs. Good advice re wages, stat holidays and staff contracts."

Disclaimer: We are not lawyers and do not give legal advice. If in doubt consult your lawyer. While all care is taken in giving this advice, it is given on the condition that Retail NZ (New Zealand Retailers Association Inc) and its officers, employees and Board members are not liable for the results of any action taken in reliance upon this advice.